V Send Limited (T/A Mangal Money Transfer), is committed to providing our customers with reliable and convenient money transfer services. In compliance with the regulations set by the Financial Conduct Authority (FCA), we have established this detailed refund policy to ensure transparency and fairness in our refund process.

1. Eligibility for Refunds:

1.1 You are eligible for a refund if you have initiated a money transfer transaction through Mangal Money Transfer, but the funds have not been successfully delivered to the intended recipient.
1.2 Refunds may also be considered in cases where there has been an error or discrepancy in the transfer amount or other transaction details.

2. Refund Process:

2.1 To request a refund, you must contact our customer support team within 30 days of the date of the transaction. You can reach our customer support team via phone, email, or in person at our office. The contact information for our customer support team is available on our website.
2.2 When contacting our customer support team, please provide the following information: - Your full name, contact details, and customer identification number (if applicable). - Transaction details, including the transaction reference number, transfer amount, and recipient details. - Reason for the refund request and any supporting documentation, such as transaction receipts or other relevant evidence.

3. Refund Evaluation and Approval:

3.1 Upon receiving your refund request, we will evaluate the transaction details and investigate the issue to determine eligibility for a refund.
3.2 We may require additional information or documentation to support your refund request. You must provide such information promptly to avoid any delays in the refund process.
3.3 If it is established that the funds have not been successfully delivered or there is an error in the transaction, we will process the refund as soon as possible.

4. Refund Timeframe:

4.1 We will make all reasonable efforts to process your refund within 12 business days of approving the refund request.
4.2 However, please note that the actual time it takes for the refund to be credited to your account may vary depending on your bank or payment service provider.

5. Refund Disbursement:

5.1 Refunds will be issued in the same currency and using the same payment method used for the original transaction unless otherwise agreed upon between the customer and V send Limited (T/A Mangal Money Transfer).
5.2 We will not be responsible for any fluctuations in currency exchange rates that may occur between the time of the original transaction and the refund disbursement.

6. Refund Fees:

6.1 V Send Limited (T/A Mangal Money Transfer) does not charge any fees for processing refunds if the refund request is deemed eligible as per this policy.
6.2 However, please be aware that your bank or payment service provider may apply their own fees or charges related to the refund transaction, and these charges are beyond our control.

7. Changes to the Refund Policy:

7.1 V Send Limited (T/A Mangal Money Transfer) reserves the right to modify or update this refund policy at any time without prior notice.
7.2 Any changes to the refund policy will be communicated through our website, customer notifications, or via email to our customers.

Please note that this refund policy applies only to V send Limited (T/A Mangal Money Transfer) money transfer services and does not cover any other products or services offered by third parties.
If you have any further questions or require assistance regarding our refund policy, please don't hesitate to contact our customer support team.
Last Updated: 11/05/2023
Contact: 44 Watling Avenue, London, HA8 0LT, United Kingdom
T: 02089514447 | E-mail: compliance@mangalmoneytransfer.co.uk
Website: www.mangalmoneytransfer.co.uk