1.1              These Terms and Conditions set out the terms and conditions which apply to money transmission services with Mangal Money Transfer Limited of 44 Watling Avenue, Burnt Oak, Edgware London HA8 0LT. MLR No: 12697441 (the “Firm“).[1]

The Firm’s head office address is 44 Watling Avenue, Burnt Oak, Edgware London HA8 0LT, telephone number: 02089514447,

email :info@mangalmoneytransfer.co.uk[2].

For simplicity we will refer to ourselves as “the Firm” or “we/our/us”.

We operate a money transmission service which you will use to send and to receive money transfers.  Our money transfers can be sent and picked up at most locations worldwide.  You may call the number listed above or check our website at http://www.mangalmoneytransfer.co.uk (the “Website“) for the address and business hours of nearby locations.  Some locations are open 24 hours a day.  The main characteristics of the payment services which we may provide to you are as follows:

•          Retail money remittance service: a money transfer service for a sending customer where a remittance payment is made to a named receiving customer, normally in another country, and where the transaction size is less than £5,000  (money may be received in cash or in a bank account);

•          High value money transfer service: a money transfer service for a sending customer where a remittance payment is made to a named receiving customer, normally in another country, and where the transaction size is £5,000 or more; and

•          Foreign Exchange plus onward transfer: provision of currency exchange for a customer plus onward transmission of funds for a payment purpose. [3]

Money transfers will normally be paid out in cash, but some payment service providers in the receiving location will pay by cheque or a combination of cash and cheque.  All payments are subject to availability, the payee showing documentary evidence of their identity and providing all details about the money transfer required by us as set out in these Terms and Conditions and including, without limitation, the name of the payer, country of origin, name of the payee, the payment amount, transaction control identification number and any other conditions or requirements which we consider necessary or applicable at the payee payment location.  In limited circumstances, the making of a money transfer may be subject to local taxes and service charges, details of which are set out in our [tariff card/charges brochure].  They may, in addition, be obtained by contacting us using the contact details set out in clause 1.1 of these Terms and Conditions or by checking our Website.

1.2              We are agreeing to provide you with a money transfer service.  We do not accept any responsibility for any goods or services which may be paid for by a money transfer (or any taxes, charges or duties payable thereon).  You are cautioned against sending money to any person you do not know.  You bear the risk of your intended payee failing to pick up the payment after it has been transferred to the correct destination.

2.                  Communications

2.1              We may accept your instructions even if they are not given in conventional written paper form such as by letter or on cheques. This would cover any form of electronic or telephonic communication, including those not currently available. It applies to all present and any future business with you, but does not imply that we can or do currently actually accept all types of electronic communications: we will tell you what types we will accept.

2.2              Note that there may be no signature, security or password protection for email, phone, fax and other future forms of electronic communication. You should bear this in mind if you decide to permit us to accept those types of instruction. If we do decide to accept any type or types of electronic communication from you, we advise:

2.2.1           against using analogue mobile or cordless phones to contact us as they can sometimes be intercepted or overheard;

2.2.2           you to be careful not to let other people see your details if you are online in a public place; and

2.2.3           against using email for sending us confidential information.

2.3              Where we agree to accept instructions in a particular format (including in electronic format), we will not be able to act on the instructions unless they are legible and clear.

2.4              We may decline to act on any communication, even if we have told you we will in general accept that type of instruction. We may do this in particular if we consider that there is doubt about the validity of the communication and it is in our or your interest to query it with you. However, we are not obliged to check or consider the validity of your communications unless we have previously agreed a system of validation with you. Subject to any legal or regulatory requirements which may apply, we are authorised to act upon any instruction, agreement or arrangement without enquiring about its purpose, or the circumstances in which it is given, or about the disposition of any proceeds.

2.5              If we come to believe that you may not have properly authorised a communication, we may, after making reasonable efforts to check whether it was authorised, refuse to act on the instruction and take steps to reverse any action already taken on it.

2.6              Without prejudice to clause 6 of these Terms and Conditions, we may rely and act without further enquiry on any electronic communication which we reasonably believe you have given us, even if in fact it has not come from you, and we may assume that:

2.6.1           a person identifying themselves by using the correct login email, username and password is authorised to instruct us and carry out a payment transaction; and

2.6.2           all payment transactions are valid where the correct login email, username and password have been used.

2.7              You must follow any security procedures we specify. We may also require you to sign a separate agreement before you can use some types of electronic communication to send us instructions and to access some kinds of services by electronic communication.

2.8              We may insist that you confirm any electronic communication in conventional written form by the next business day. We need not wait for confirmation before acting on the instruction. For the purposes of these Terms and Conditions, “business day” means any day on which we are open for business (other than a Saturday or Sunday or a public holiday) as required for the execution of a payment transaction.

2.9              We can communicate with you by any form of electronic communication by which you have chosen to be able to give us instructions.

2.10          The language of these Terms and Conditions shall be English and all information provided, made available and notified to you shall be in English.[4]

2.11          We will provide you with a further copy of these Terms and Conditions upon request.[5]

2.12          After we receive a payment instruction from you as payer, we shall make available to you the following information in accordance with the provisions of clause 2.14:[6]

2.12.1       a reference enabling you to identify each payment transaction and, where appropriate, information relating to the payee;

2.12.2       the amount of the payment transaction in the currency used for the payment instruction;

2.12.3       the amount of the charges and transfer fees for the payment transaction payable by you (with a breakdown of such amounts where applicable);

2.12.4       where applicable, the exchange rate used in the payment transaction by us and the amount of the payment transaction after that currency conversion; and

2.12.5       the date of receipt by us of your payment instruction.

2.13          After the execution of a payment transaction, we shall make available to you, if you are the payee, the following information in accordance with the provisions of clause 2.14:[7]

2.13.1       a reference enabling you to identify the payment transaction and, where appropriate, the payer, and any information transferred with the payment transaction;

2.13.2       the amount of the payment transaction in the currency in which the funds are at your disposal;

2.13.3       the amount of the charges and transfer fees for the payment transaction payable by you (with a breakdown of such amounts where applicable);

2.13.4       where applicable, the exchange rate used in the payment transaction by us, and the amount of the payment transaction before that currency conversion; and

2.13.5       the credit value date.

2.14          The information specified in clauses 2.12 and 2.13 shall, unless otherwise agreed, be made available to you once a month using one of the methods of communication described above enabling you to store and reproduce the information unchanged[8].[9] You will examine the confirmations and communications which we send to you within a reasonable time after receiving them and will promptly advise us without undue delay of any apparent mistake or discrepancy. Delay in notification may make correcting any error difficult.[10]

2.15          If you prefer paperless communications with us, we may communicate and make available all relevant transaction information with you through an internet money transmission service (if any) accessible via our Website.  To access the internet money transmission service, you will need a computer with an internet connection and the [•] web browser, version [•] and above, as well as a working email address.[11]

2.16          If you require information on an individual payment transaction before sending us an instruction, please contact us using the contact details set out in clause 1.1 of these Terms and Conditions or via our Website.[12]

3.                  Relationship

3.1              We will use reasonable care and skill in providing money transmission services to you, but you should bear in mind that your payments do not carry the benefit of any interest and that our service does not have the benefit of any government-backed insurance, guarantee or compensation scheme (for example, no compensation is available from the Financial Services Compensation Scheme if we are unable to meet our liabilities) and the relationship of the Firm with you is not that of a bank or trustee.

3.2              You must not give out security details, such as any password or PIN, to anyone. You must notify us without undue delay in writing or by telephone using the contact details set out in clause 1.1 of these Terms and Conditions or via our Website on becoming aware that someone else knows your password, PIN or other security information or that any of these have been lost, stolen or misappropriated, and we will take immediate steps to try to prevent these from being used.[13]

3.3              You agree to assist us in the discharge of our anti-money laundering[14], security validation and verification responsibilities by providing such information and evidence which we may request from time to time in this regard. You agree to notify us promptly of any changes in the details you have supplied to us. In addition, we may, in our sole discretion, require other documents to be supplied to us at any time during our relationship with you in order to fulfil our legal and regulatory obligations.

3.4              You represent and warrant that:

3.4.1           you are over 16 years old

3.4.2           the information and details you supply to us are true, accurate and complete

3.4.3           your money transfer instructions to us and your use of your chosen form of payment instrument for payment to us will not breach any applicable agreement, law or regulation,

and you agree to compensate us for any loss we suffer as a result of the above representations being untrue or incorrect.

3.5              We may use information about you and your individual representatives to discharge the responsibilities referred to in clauses 3.3, 5.8, 5.11 and 5.12 to provide our services and to manage our relationship with you. We may disclose this information to payers, payees and intermediaries in the course of providing our services or as required by Regulation EC 1781/2006 on information on the payer accompanying transfers of funds; persons with whom we share information for anti-money-laundering, security verification or validation purposes; regulatory and prosecuting authorities; service providers acting on our behalf; or [specify any other categories of person to whom personal data or client information may be disclosed]. This may involve transfer of information to countries which do not have data protection laws as strict as those in the UK. Individuals wishing to access or correct the information that we hold about them can do so by contacting our Data Protection Officer at [0208 9514447]. Before giving us information about any individual you should make sure that they are aware of the matters set out in this clause 3.5.

4.                  Fees, Charges[15] and Exchange Rates

4.1              Our [tariff card/charges brochure] sets out how, when and what we charge for the services we provide.[16] [17]These details are also displayed prominently at our premises and those of our branches and agents or on our Website or may be obtained by contacting us using the contact details set out in clause 1.1 of these Terms and Conditions.  You agree to pay our fees and charges for each payment transaction and in the circumstances set out in further detail in [our tariff card/charges brochure].

4.2              If you are the recipient or payee of an international payment we may deduct our charges and transfer fees for each such payment from the money transferred before making it available to you.  If we deduct any charges under this clause 4.2, we will give you details in the information which we regularly make available to you (using the means agreed with us by which you wish to be notified) of the full amount of the money we receive and of our charges for receiving the money which we have deducted.[18]

4.3              We may change any of our charges at any time. We will tell you (in accordance with clause 7.5 of these Terms and Conditions) at least 2 months[19] before the change to the charge takes effect. Please see clause 7 of these Terms and Conditions which explains in more detail the procedures for changes to our contract terms.

4.4              Applicable exchange rates for payment transactions, as well as the relevant date and base exchange rate used for determining the applicable exchange rate, are set out on our Website, displayed prominently at our premises and those of our branches and agents or may be obtained by contacting us using the contact details set out in clause 1.1 of these Terms and Conditions. [20]  Payment transactions will be executed, unless otherwise agreed, in the currency of the destination country (but please note that in some countries payment is only available in U.S. dollars or another alternate currency).[21]  Currency will be converted from sterling (GBP) at the time of transfer and the payee will receive the relevant foreign currency amount.  For transfers to certain countries, the currency may be converted at the time the payee receives the transfer, in which case the payment amount may be subject to exchange rate fluctuations between the time of transfer and the time the payee collects the payment amount.  Our exchange rate may be less favourable than some publicly reported commercial exchange rates used in transactions between banks and other financial institutions.  Any difference between our exchange rates offered to you and the exchange rates received by us will be kept by us, in addition to our transfer fees and other charges. 

If you wish to transmit payments to countries that provide payment in multiple currencies, you must select the currency of the payment at the time you consent to the payment transfer.  The transfer fees and charges and the money we make when changing your funds into foreign currency may vary based upon the payment currency that you select. Some payment service providers in foreign locations may offer payees the choice to receive funds in a currency which differs from the one that you select as payer.  In such instances, we may make additional money when your funds are converted into the currency selected by the payee.

4.5              We may change our exchange rates at any time and without notice to you.[22] Such changes to an exchange rate will be applied immediately.[23]

4.6              Telephone notification to the payee that the money transfer is available for pick-up is offered in most countries for an additional fee.

4.7              Messenger delivery of a cheque or bank draft is available in some countries to selected destinations for an additional fee.

4.8              Supplemental messages may be included with money transfers to most countries for an additional fee.

5.                  Payment transactions

5.1              In order for a payment instruction from you to be properly executed, you must provide us with the information or unique identifier which is necessary for the proper execution of the payment instruction. If this is incorrect, it could result in the payment transaction being delayed or the monies transferred being lost. The information could comprise the payee’s bank sort code and account number or, where applicable, the payee’s SWIFT number, BIC number and IBAN number.[24]

5.2              You must give consent before the execution of each payment transaction by [giving us payment instructions in a signed and completed order form [substantially in the form set out on the reverse of these Terms and Conditions]/[which is available at our premises and those of our branches and agents or from our Website or by contacting us using the contact details set out in clause 1.1 of these Terms and Conditions]], [by email, letter or facsimile transmission, in each case correctly addressed to us, or by handing it to us at our premises[25]]  [26].

5.3              We shall have the right to stop the use of any personalised set of procedures agreed between you and us, which are used by you in order to initiate payment instructions to us, on reasonable grounds relating to[27]:

5.3.1           the security of such security features; or

5.3.2           the suspected unauthorised or fraudulent use of such security features.[28]

5.4              We will execute payment instructions so that the amount to be transferred reaches the payee’s payment service provider no later than the end of the third business day[29] (after 1 January 2012, the next business day) after we received your instruction.  We must receive payment instructions before the cut-off time specified in our [tariff card/charges brochure] or obtained by contacting us using the contact details set out in clause 1.1 of these Terms and Conditions or on our Website[30] or we will deem the instruction to have been received on the next business day.[31]  Instructions received on days which are not business days for us will also be deemed to have been received on the next business day.[32]